FAQs

How much does shipping cost when I order online?

Orders of $75 or more ship free. All other online consumer orders are $9.95 flat rate shipping in the 48 contiguous United States.

Do you ship your products outside of the United States?

For online consumer orders we currently ship our products to the 48 contiguous United States. For consumer orders to Hawaii, Alaska, or Canada please call 1.800.836.3972 or 231.941.4336. Our bulk product is available to ship both domestically and to export markets. Please contact our customer service department at 1.800.836.3972 or 231.941.4336 for bulk orders. Customers are responsible for the Duty and Taxes.

Can you ship chocolate coated product during the summer months?

We recommend that you do not include chocolate covered products in your order if temperature at shipping address will be above 75 degrees in the next 7 days. Cherry Bay Orchards does not take responsibility for product that has defects resulting from shipping in high temperatures.

Will adding chocolate covered products to my order change the shipping time?

We recommend to not include chocolate covered products in your order if temperature at shipping address will be above 75 degrees in the next 7 days. Shipping of your order may be delayed to prevent melting of the product in transit.

What if I’m not satisfied with your products after I get them home?

Shoreline Fruit stands behind the quality of our Cherry Bay Orchards family of products. If you are not completely satisfied we will refund you 100% of the purchased price. For more information contact a member of our customer service team at 1.800.836.3972. Please be prepared to present the UPC number, best by date, and copy of the receipt. Refunds are limited to one per household annually.

Can my retail store carry the Cherry Bay Orchards brand of products for reselling?

Yes you can. Please contact our customer service department at 1.800.836.3972 or email us on our contact page and we will gladly work with you to find an option that fits your needs.

Do you sell your products in bulk or larger containers other than what is on your website?

Yes, we offer both bulk dried fruits and cherry concentrate available under our Shoreline Fruit Brand. Contact customer service at 1.800.836.3972 or visit our commercial page.

Can I store your dried fruit in the freezer?

We recommend storing dried fruit in the refrigerator in an airtight container. It can be stored in the freezer, though we recommend trying a small test batch and thawing in the refrigerator to keep the fruit tasting its natural best. Cherry Concentrate can be kept in the freezer before or after opening. It will not freeze solid but become very thick.

You have an allergen statement on your products. What does that mean?

Our products are manufactured on equipment that also processes peanuts, tree nuts, wheat and eggs. Our chocolate products contain milk and soy.

Do you sell unsweetened dried fruit products or concentrate?

Our cherry concentrate is all natural with no added sweeteners or preservatives. We also sell cranberries in a 1lb. box online and  cherries in an 8oz. pouch online without added sugar. Bulk sizes are available to order through the customer service department. Please call our customer service department at 1.800.836.3972 or email us on our contact page for complete product availability.

Where can I find coupons and special offers?

Visit the "shop" main page, to see any new promotions. You can also sign up for our newsletter at the bottom of this page or become our fan on facebook by visiting our facebook page to receive even more special offers.

Are cherries healthy?

For more information about the health benefits of our tart cherries and concentrate, visit our blog and research pages.

What is the shelf life of your Cherry Bay Orchards brand products?

All of the Cherry Bay Orchards Dried Fruit products have a shelf life of one year from the date they are produced if stored as recommended on the label. Bottled Cherry Concentrate has a shelf life of 18 months from the date it is produced. The Cherry Bay Wellness products have a shelf life of 2 years from the date of production. Product may have less than one year by the time it is shipped. Please contact customer service at 800.836.3972 for more info.

How long is Cherry Concentrate good after opening?

Refrigerate after opening and consume within 30 days

Is the Cherry Concentrate in glass or plastic bottles?

Plastic

Are the bottles BPA Free?

Yes

Are the bottles recyclable?

Yes, recycle code 1

Why doesn’t your concentrate need to be refrigerated prior to opening like the others I’ve seen or purchased?

We use a hot fill pasteurization method to ensure product quality, protect shelf life and eliminate the need to refrigerate prior to opening.

Does heat filing eliminate or reduce some of the nutrients and benefits of the cherry juice?

None that we are aware of.

Is the Cherry Concentrate Pasteurized?

Yes, we use a hot fill pasteurization method.

Is there sugar added to the Cherry Concentrate?

There is no sugar added, 100% natural.

Are there any preservatives in the Cherry Concentrate?

No, the product is 100% tart cherry juice concentrate.

How much Cherry Concentrate is a serving?

1 oz or 2 TBSP is the standard serving. Mix with 6-8 oz of water or other beverages.

How many servings are in a bottle of Cherry Concentrate?

8 in the 8 ounce bottle, 16 in the 16 ounce bottle and 32 in the 32 ounce bottle

How much cherry juice can I drink a day?

We suggest 1-2 servings per day.

How do I mix the juice?

Add 1 oz or 2 TBSP of concentrate to 6-8 oz of water or your favorite beverage.

What is a Dietary Supplement?

According to the FDA, a dietary supplement is a product intended for ingestion that contains a "dietary ingredient" intended to add further nutritional value to (supplement) the diet. A "dietary ingredient" may be one, or any combination, of the following substances:

  • a vitamin
  • a mineral
  • an herb or other botanical
  • an amino acid
  • a dietary substance for use by people to supplement the diet by increasing the total dietary intake
  • a concentrate, metabolite, constituent, or extract

Dietary supplements may be found in many forms such as tablets, capsules, softgels, gelcaps, liquids, or powders. Some dietary supplements can help ensure that you get an adequate dietary intake of essential nutrients; others may help you reduce your risk of disease.

Are dietary supplements approved by FDA?

No. Dietary supplement manufacturers and distributors are not required to obtain approval from FDA before marketing dietary supplements. Before a firm markets a dietary supplement, the firm is responsible for ensuring that

  • the products it manufactures or distributes are safe
  • any claims made about the products are not false or misleading
  • the products comply with the Federal Food, Drug, and Cosmetic Act and FDA regulations in all other respects

What is the difference between a dietary supplement and a conventional food?

Conventional foods are foods that are not dietary supplements. A dietary supplement is a product taken by mouth that is intended to supplement the diet and that contains one or more "dietary ingredients." The "dietary ingredients" in these products may include

  • vitamins
  • minerals
  • herbs or other botanicals
  • amino acids
  • other substances found in the human diet, such as enzymes

Dietary supplements must be labeled as such and must not be represented for use as a conventional food or as the sole item of a meal or the diet. One way to distinguish dietary supplements from conventional foods is by looking at the nutrition information on the label of the product. Conventional foods must have a "Nutrition Facts" panel on their labels, but dietary supplements must have a "Supplement Facts" panel

Is a dietary supplement a food or a drug?

The Dietary Supplement Health and Education Act defines dietary supplements as a category of food. However, there is one exception: if a dietary supplement meets the definition of a drug, it is regulated as a drug.

You say that your product has been clinically tested. What clinical studies have been conducted on the Montmorency Cherry Capsules, made with CherryPURE®?

Four clinical studies have been conducted using Shoreline Fruit’s CherryPURE® brand powder at Texas A&M University. Two studies were conducted on muscle resistance training and two on recovery from endurance training. The abstracts of these studies are available on the "More" page under "Our Story".

What is the recommended usage for the best results when taking the Cherry Bay Wellness dietary supplements?

For the softgels we suggest two daily, with food. For the Cherry, Blueberry and Aronia Berry capsules we suggest 1-3 daily with food. For the Cranberry Turmeric capsules we suggest 2-4 daily with food.

What is Phyto-Preserve Harvesting Technology?

When we harvest our tart cherries during the warm summer months of July and August in our Northern Michigan orchards, the tree ripened fruit can reach temperatures of over 90 degrees. This is where our Phyto-Preserving Harvesting Technologies begin. The cherries are gently shaken from the trees into tanks of water from deep Michigan wells. The natural water temperature from these wells is around 50 degrees. This begins to drop the core temp of the cherry and helps to preserve the important phytonutrients found in this bright ruby red fruit. The fruit is further chilled at cooling pads with another temperature drop with hydro chilled water in the 30 degree range. The cherries are then transported to a refrigerated processing center were they are pressed into juice and the skins are sent directly into a deep freeze for storage until they are freeze dried and milled into a 40 mesh powder.

Are your capsules GMO Free?

Yes they are, just like many of our other Cherry Bay Orchard brand dried fruits and tart cherry concentrate.

Are your capsules Gluten Free?

Yes, the capsules are made from vegetable cellulose.

How much sugar is in each capsule?

Each Cherry Bay Wellness product contains less than 1 gram of natural sugar from the fruit so they are considered low glycemic.

Are your Cherry Bay Wellness products OK to be consumed if you are following a Vegetarian or Vegan diet?

Our capsules are made from vegetable cellulose and are vegan, however the softgels are not.

You list other ingredients on your Cherry Bay Wellness labels other than just the fruit powders or paste. Can you tell me what those ingredients are used for?

Yes, they are as follows for the capsules:

Vegetable Cellulose (capsule)

Is a pharmaceutical-grade, pure form of plant vegetable. It is milled into an extremely fine powder to assist the product to meet USP standards for gastric disintegration and to enhance nutrient bioavailability. It is the ingredient used to produce the capsule.

Vegetable Stearate

This vegetable-source compound is vital for keeping the powder ingredients from adhering to equipment during the manufacturing process.

Stearic is a natural fatty acid obtained from edible vegetable sources. It supports the flow of the product during manufacturing from initial mixing to final form, ensuring the ratio of nutrients is consistent from capsule to capsule. It is safe, and is suitable for those following a vegetarian or vegan diet.

Silicon Dioxide

Silica is the most abundant substance on Earth. This pure, pharmaceutical-grade silicon compound is insoluble and is not digested or absorbed in the intestinal tract. During manufacturing, it enhances the flow of powders and prevents material from forming clumps. This also ensures an even distribution of nutrient components throughout the batching process so that the products uniformly meet or exceed nutrient label claims.


The are as follows for the softgels:


How do you make your dried fruit and cherry concentrate?

For more information about how we make our products please visit the how it's done page.

Do you have an order minimum?

We have an order minimum of $500 for all orders shipping out of our plant. This does not apply to online orders.

Do you sell organic fruit?

We currently carry some Oregon Tilth Certified Organic Dried Apples in bulk 25lb. cases. For more information, please visit the apple page, or contact our sales department.

Are your products non-GMO?

All of our bulk and retail products are non-GMO, with the exception of our cherry cranberries and our chocolate and coated dried cherries.